Shipping & Delivery Policy
At Fanolux, we pack all orders with care to make sure your cute items arrive safely.
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📍 Processing Time
All orders are processed within 3–5 business days.
Custom items such as Video Scoop Add-On may require an additional 1–2 business days.
Business days do not include weekends or holidays. We always try our best to ship your order as quickly as possible, but processing may take longer during restocks or periods of high order volume.
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🚚 Domestic Shipping – United States
We offer the following shipping options:
Economy Shipping
• 5–8 business days
• Flat rate: $10.99
• Free shipping on orders $79+
Deliveries may experience carrier-related delays beyond our control, especially during peak seasons.
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📦 Order Tracking
You will receive an email with a tracking number once your order has shipped.
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❗ Incorrect Address
Please double-check your shipping address before submitting your order.
We are not responsible for packages delivered to an incorrect or undeliverable address.
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💥 Lost / Damaged Packages
If your package arrives damaged or is lost in transit:
• Please contact us within 7 days of delivery.
• Provide photos of damage (if applicable).
•We will help file a claim with the carrier. Replacements may be provided depending on availability.
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📮 Missing Items
Because Mystery Scoops and Kits include multiple items, occasional packaging errors can occur.
If something is missing, email us with:
• Order number
• Photo of the unboxed contents
We will send the missing item(s) at no extra cost once verified.